Job Details
We’ve been a strategy thought leader for nearly five decades, helping brands build powerful digital experiences. We’re looking for a dedicated Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth performance of our clients’ websites and applications.
Job Responsibility
A job responsibility is a description of your duties in a specific position. It highlights your core skills and what you’re expected to deliver. For a Support Engineer, this includes diagnosing technical issues, providing timely resolutions, and maintaining strong communication with clients to ensure their satisfaction.
- Respond to and resolve technical support tickets in a timely and professional manner
- Diagnose and troubleshoot website, server, and application issues
- Monitor system performance and proactively identify potential problems
- Coordinate with development teams to escalate and resolve complex technical issues
- Document support processes, common issues, and solutions for future reference
- Communicate clearly with clients to understand issues and provide updates on resolutions
- Assist with software updates, patches, and routine maintenance tasks
What we can offer you?
We believe in supporting our team with the right environment, tools, and growth opportunities to help them do their best work.
- Competitive salary with performance-based increments
- Opportunity to work on diverse, high-impact projects
- A collaborative and supportive team culture
- Flexible working hours and a healthy work-life balance
- Continuous learning and skill development opportunities
- Department: Support Engineer
- Location: India
- Job Type: Full Time
- Experience: 2-4 years
- Offered Salary: Rs.25000
